Need to Return a Product?
Kirkland Bicycle has a 30 day return policy on all items. Products must be in new condition with original packaging including all tags. For standard returns, the buyer is responsible for all shipping costs. Returns are not accepted after 30 days.
You can always contact us for any return question at contact@kirklandbicycle.com or give us a ring/text at (425) 828-3800
Damages and issues
Please inspect your order
upon reception and contact us immediately if the item is defective,
damaged or if you receive the wrong item, so that we can evaluate the
issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what
you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received
and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original
payment method within 10 business days. Please remember it can take some
time for your bank or credit card company to process and post the refund too.